Sample comments to this site. Your own comments are appreciated if you would like to add them here. Comments are anonymous and all e-mails are private if requested. Not all contact or complaints are posted. We DO NOT endorse or represent Ryan Homes in any way. 

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From: private
Sent: Tuesday, March 23, 2010 11:10 AM
To: comments@ryanhomesnightmare.com
Subject: contact us

 

I am currently facing many of the same issues as those mentioned on your site.  Poor craftsmanship, or lack thereof, and even worse customer service to repair damages.  I just got off of the phone today because I had THREE leaks with the most recent rain storm and was told that I am past my one year warranty so there is nothing they can do.  I said that I lived in my previous home for 6 yrs and never had a problem and the CS rep laughed and said that is not their problem and that I need to have the roof checked EVERY YEAR and make sure it is sealed properly.  This is ABSURD!  If it was built properly you would never have to check the roof every year. 

One of the leaks just happens to be from the same vent that I had a problem with 11 months into the home and they claimed they “fixed it” with caulk as usual and that it probably cracked.  This is one of 4 major problems I have had with the home including nothing holding the soffits onto the front of my home, flooded basements of five homes in a row on my street (many multiple times)  and uneven floor joists that are buckling throughout the home.  It has been a real pleasure dealing with Ryan Homes.  They should be forced to stop building homes immediately!

 

SF

 

 

From: Private
Sent: Thursday, March 18, 2010 3:01 AM
To: contact@ryanhomesnightmare2.com
Subject: Same Problems

 

 

We are having the same problems with a new Ryan Home development in Columbia, Md.  Nothing is being done.  Here is the link to the video of our issues: http://www.youtube.com/watch?v=qHe8VJkc310

What should our next step be?  It seems nothing every gets done since Ryan is in bed with Congress.

 

From: Private
Sent: Monday, March 08, 2010 5:32 PM
To: RYANHOMESNIGHTMARE II
Subject: buying NVR homes

 

Thank you for taking the time to post...this is unbelievable!!  Our kids are looking at, in love with and want to buy a NVR (Ryan) home in North East, MD.  The house looked great (pics inside and out) and then I saw "Ryan Homes" (This website).  I have lived in the Pittsburgh area all my life, and I  know what Ryan has built in the past, and apparently is still building.  Our friends had a sign in their yard that said "I bought a Ryan and now I am cry'in!!!"

So, everything with their standards, or rather lack of, (they) are still the same as they were here when they first started.  Our kids went through this same thing in Florida with KB Homes (stay away from them also), and I had to fly down and oversee the whole project.

Any info, other websites etc. you can send me will be very appreciated.

 

Thanks for all your honesty and taking the time to help others.

Sincerely,

DEBORAH    "In God We Trust"